FAQ's
How do I place an order?
Just simply select your desired hires and your date of your event – this will allow pick up or delivery to be the day before up until the day after – your hire is booked for up to 3 days.
Please proceed to the cart and submit.
If you are happy to pick up from our warehouse please select this at checkout so you are not charged a delivery fee.
Please fill in any notes for us like ‘please leave at gate’ – or ‘we would like to collect 2pm Friday’ etc.
PLEASE DO NOT TICK 20% DEPOSIT PAYMENT OPTION IF YOUR EVENT IS LESS THAN 30 DAYS AWAY.
Do you offer a delivery service?
We do offer this service yes, this is for our bulkier items that do not fit in an average car.
Delivery charges are calculated by your event locations distance from our warehouse on Brisbanes Northside.
This fee includes all the handling (loading and unloading of your hires going out and coming back in)
HOMES ARE DOOR TO DOOR DELIVERY – WE DO NOT PASS YOUR FRONT DOOR. This is due to insurance / workplace health and safety.
Extra fees apply for more complex deliveries, venues, parks, beaches, inner city suburbs, high rise buildings, stairs, backyard etc – please see our terms and conditions for more information or tick the relevant boxes at checkout.
We charge an extra fee due to this service requiring us to be onsite at specific times for both delivery & collection – some being completed within the one date, unlike home deliveries that are flexible with us dropping off and picking up the previous / following day – allowing us to allocate our own schedule.
This service also requires our delivery team to secure a parking spot and transport the hired goods from our vehicle to your event location, unlike a home delivery where we deliver direct to the front door.
When will you deliver / collect?
All our deliveries are completed on a Friday 9.30am – 2:30pm
During busier periods we can deliver Thursdays or Saturdays at no extra fee.
PLEASE MAKE SURE SOMEONE IS HOME OR INFORM US OF A SAFE PLACE TO LEAVE AT THE FRONT/ OF YOUR HOME
Our collections are:
Sundays before 11.30am
Mondays between 9.30am -2:30pm
PLEASE HAVE ALL ITEMS WIPED DOWN AND NEATLY STACKED AT THE FRONT OF YOUR HOME FOR OUR DRIVER TO COLLECT.
Weekend deliveries / outside of hours deliveries are also optional (additional delivery charges will apply).Please tick this at checkout to calculate correctly.
IF EXACT TIMES ARE REQUIRED / WEEKENDS ARE REQUIRED THEN PLEASE ADD THIS NOTE / TICK RELEVANT BOX AT CHECKOUT.
Please write in notes any specific details.
What times do you offer Warehouse Pick-ups and Drop-offs?
To make this process easier for our customers we can now offer great flexibility as we understand everyone has busy lives.
We will prepare your order and have it ready to collect from our Marquee – we don’t have to be there as we give you a code to access via the gate.
Collect – Thursdays / Friday Return – Monday / Tuesday
Saturdays & Sundays (by appointment only as we have events some weekends)
If other times are required then please state this in notes.
PLEASE BRING CORRECT TIE DOWNS AND BLANKETS WHEN TRANSPORTING OUR FURNITURE / PROPS.
IF ITEMS DO NOT FIT IN YOUR VEHICLE YOU WILL NOT BE REFUNDED AS THESE HAVE BEEN SECURED FOR YOU AND UNAVAILABLE TO OTHER CUSTOMERS.
Do I need to return the items clean?
Yes please, we ask that all items are wiped down before returning, a cleaning fee may apply if returned dirty.
Why does your website say 4 days if I only want it for 1 day?
Our hires cost the same for 1 day as they do for 4 days.
Typically customers collect or we deliver on the Friday and return / pick up on the Sunday/ Monday, this allows more time for you to concentrate on other important aspects of your celebration without the rush to return.
The prices shown are for 1 Day to 4 Days of Hire, This means you are paying the same price whether you are hiring our stock for a few hours on Day 1 or an entire weekend.
The labour involved is the same for us whether we are preparing / loading your order for 1 Day or 4, We are offering the hire for the extra days at no charge.
Where are you located?
We are a Brisbane based company
We have moved to our commercial property in Northgate (54 St Vincents Rd) where we store our full stock range and also hire out a full event package out the back so you can bring your private celebration to us rather than us bring it to you.
For viewings please make an appointment as we are not always there due to our delivery schedule.
How do i find out more information about your venue hire?
If you go to the VENUE HIRE AND ADDED EXTRAS on our website this will give you all the information.
Please contact Deborah on 0449121171 for further details / check availability or arrange a viewing.
See Venue Hire TERMS & CONDITIONS
What are your payment Terms?
Party Hire
20% deposit is required at the time of booking
Balance is Due 30 days before collection / Delivery
PLEASE DO NOT TICK 20% DEPOSIT PAYMENT OPTION IF YOUR EVENT IS LESS THAN 30 DAYS AWAY.
Venue Hire
20% NON REFUNDABLE deposit is required at the time of booking.
50% of Balance is Due 60 Days before the Event
Full Balance is Due 30 Days before the Event
PLEASE READ TERMS AND CONDITIONS REGARDING CANCELLATIONS OR LATE PAYMENTS.
Do you offer a set up and pack down service ?
All our hires are DIY – We do offer a set up and pack down service.
We can quote this for you if you add to notes at checkout, as you can appreciate every set up is different so we will have to get back to you with a full quote.
Example
8 person picnic consisting of rug, picnic table, cushions and table runner – an extra fee of $50 is charged to set this up before your event and pack down after your event.
Full Super Mario set up including balloons on backdrops, light up numbers switched on and all styling is an extra fee of $100 for the set up and pack down of bundles.
